Loyalty Program Terms and Conditions
§ 1 General Provisions
- The Organizer of the program is the Seller, as defined in the Online Store Terms and Conditions (hereinafter referred to as: OST).
- The program starts on April 1, 2023 and continues until revoked by the Organizer.
- The program applies exclusively to the Online Store defined in the OST as the "Store".
- The purpose of the program is to reward Buyers, as defined in the OST, by granting loyalty points for every purchase made.
§ 2 Conditions for Participation in the Loyalty Program
- Only a person who is at least 18 years old and has created or already has a Customer Account in the Organizer's Online Store, and has accepted the OST and these Terms and Conditions, may be a Participant of the Program.
- As part of the Customer Account service provided by the Organizer, it is possible to:
- collect information about orders placed through it,
- edit the Buyer's data,
- edit the marketing consents given,
- view the order history;
- Every EUR 1.00 spent on purchases is equivalent to 4 points.
- Points are awarded for the purchase of all Products (as defined in the OST).
- Points accumulated on the Customer Account:
- 200 points - the Participant can exchange for 1 pc. of LioFiCHIPS, 2 pcs. of Eleniuszki, or generate a discount code entitling them to make purchases with a 3% discount.
- 500 points - the Participant can exchange for a Freeze-dried Celery dietary supplement, a Freeze-dried Bio Chokeberry dietary supplement, a Mascot, or generate a discount code entitling them to make purchases with a 5% discount.
- 1000 points - the Participant can exchange for one of the collagen dietary supplements, the Chanca Piedra Stone Destroyer dietary supplement, or generate a discount code entitling them to make purchases with a 10% discount.
- Points are valid for a period of three months from the date of the last purchase.
- The number of points accumulated can be checked by the program participant on their Customer Account.
- Points accumulate over multiple purchases.
- Points are deducted when selecting free gifts or generating a discount code.
§ 3 Withdrawal from Participation in the Loyalty Program
- The Participant may withdraw from participation in the program at any time. To do so, they should send appropriate information to zanetam@elena.pl.
- The Organizer reserves the right not to grant a reward to a Participant in a situation where the Participant takes actions contrary to these Terms and Conditions.
§ 4. Complaints
- The Participant has the option to file a complaint at the Organizer's address or by email to: zanetam@elena.pl.
- The complaint should contain at least the participant's details and the reason for filing the complaint.
- Complaints will be addressed within 14 days of submission.
§ 5. Personal Data
- The basis for processing personal data is the Participant's consent expressed at the time of joining the loyalty program.
- The Organizer is the controller of personal data.
- Personal data will be processed for the purpose of providing the service of participation in the loyalty program and for marketing purposes, if the Participant has given consent to this.
- The Participant has the right to access their personal data, edit it, delete it, withdraw consent to its processing, or change its scope. The Participant also has the right to lodge a complaint with the supervisory authority.
- For matters concerning personal data, please contact us by sending an email to biuro@elena.pl.
- Data will be processed for at least the duration of the loyalty program. Data may be stored for longer, provided the Participant has given consent for the data to be processed for marketing purposes.
§ 6. Organizer's Liability
- The Organizer is not liable for the Participant providing incomplete or false data when filling out the form, editing data, or ordering a reward. Nor is it liable for the consequences of the Participant disclosing their registration or login details to third parties on the Website.
- The Organizer's liability towards the Participant is limited to the value of the Rewards obtained by the Participant in the Program.
- The Organizer is not liable for the timeliness of delivery of shipments by Polish Post or a courier company.
- The Organizer is not liable under warranty for physical defects of the rewards.
§ 7. Final Provisions
- The Organizer has the right to amend these Terms and Conditions at any time.
- The Organizer has the right to terminate the loyalty program at any time.